South Shore BMW overachieved in hosting the Car Club’s Undercarriage Tech Session on Saturday November 3rd. Parts and Service Director Tom Toppan had everything planned out for the ten club members who participated. When we arrived, our cars were queued for one of the two service bays reserved for the event. I checked in with my assigned service advisor, Brett Quinn, who downloaded and reviewed my vehicle history (how do those key fobs know so much?) and showed me to the waiting area. Tom took 25% off parts and accessories in conjunction with the session, so it was the perfect opportunity to pick up some holiday gifts.
After my car was on the lift my technician, Nick, took the time to inspect the undercarriage with me while pointing out key components and highlighting typical wear and tear items. My 2013 335iX is not new, but it is new to me and is our first BMW with X-Drive, so getting a rundown on how everything should work and what service would be needed was invaluable. After the undercarriage review Nick lowered the car and we took a look under the hood as well.
Tom made it a point to check in with each member to make sure we were satisfied with our visit. In addition, he offered a 20% discount on any follow up repairs for items identified during the session. Combine that with donuts and coffee and you would be hard pressed to find a better way to spend a Saturday morning.
Image Courtesy of South Shore BMW FB Page
Featured Image Source: Newcars.com